Frequently Asked Questions
Everything you need to know about your Kelme sports gear and orders.
How do I determine the correct size for Kelme footwear?
Kelme shoes generally follow standard European sizing. We recommend referring to our specific Size Guide on each product page, which includes centimeter measurements to ensure the perfect fit for your performance needs.
What is your return policy for sports apparel?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, base layers and socks cannot be returned once opened.
Does Kelme offer international shipping?
Yes, we ship our professional sports equipment worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
How should I care for my Kelme team jerseys?
To maintain the integrity of the technical fabrics and prints, we recommend machine washing in cold water, inside out, and air drying. Avoid using fabric softeners or bleach.
Are Kelme futsal shoes suitable for outdoor use?
Our futsal range is specifically engineered with non-marking rubber outsoles for indoor courts. For outdoor surfaces like turf or artificial grass, we recommend browsing our specialized 'Turf' or 'MG' footwear categories.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.